Terms & Conditions

Definitions

1. Price and Payment

1.1. All prices and product specifications quoted are subject to amendment following a site survey by Kingswood. If the survey results in changes to the price or specification that you do not accept, Kingswood will cancel the order and refund your deposit in full. No further costs or liabilities will apply to either party.

1.2. If you cancel your order after the deposit has been paid, if the survey has not been undertaken, your deposit will be refunded.  If the survey has been undertaken, your deposit will be forfeited. If manufacture of your goods has begun, you will be liable for the full remaining balance of the order.

1.3. If payment is not made by the due date, Kingswood reserves the right to charge interest on the overdue amount at a rate of 8% per annum above the Bank of England base rate, until payment is received. This is in addition to any other rights or remedies available to Kingswood.

2. Product Specification

2.1. For Fitted Furniture

• 2.1.1. While Kingswood will provide drawings and images to illustrate the chosen design, the images provided are for illustrative purposes only and may not reflect the final solution.

2.2. For Shutters

• 2.2.1. Shutters are not designed to be a complete blackout solution. Due to the nature of the product and its many moving parts, some light bleed between the louvres and frame edges is to be expected — particularly in a darkened room when strong daylight or sunlight is present outside. Slight variations in spacing between louvres or panels are within manufacturing tolerance and are common across all shutter installations. These do not indicate a fault or defect.”.

2.3. It is your responsibility to ensure that you have been provided with all samples necessary to confirm that the colours and textures of the products are as required, before confirming the order.

3. Delivery and Installation

3.1. Kingswood will make all reasonable efforts to complete delivery and installation within the timeframe agreed at the point of sale. However, time is not of the essence and Kingswood is not liable for any losses resulting from delays.

3.2. We aim to minimise any disruption during installation. However, Kingswood is not responsible for cosmetic repairs such as painting or decorating unless damage results from our negligence.

3.3. The order content shall be deemed accepted upon delivery, unless any defects are reported to Kingswood in writing within 5 working days.

3.4. If we are unable to complete delivery or installation due to reasons within your control, Kingswood reserves the right to store the product at your expense until installation can proceed.

3.5. Should you change the agreed installation date with less than 5 working days’ notice, you will incur a rescheduling charge equal to the original fitting charge.

3.6. If installation is delayed by you and has not been completed within 10 weeks of the date Kingswood notifies you that the order is ready, you will be required to pay the full balance of the order as if installation were complete.

3.7. Following our survey, no alterations (e.g. decorating or construction work) should be made to the installation area that may affect the accuracy of our measurements. You may be liable for additional costs resulting from such changes. 3.8. If Kingswood is unable to complete installation for reasons within our control, our maximum liability is limited to the total value of the contract. This does not affect your statutory rights.

4. Title and Risk

4.1. Legal ownership of the goods remains with Kingswood until full payment has been received.

4.2. Risk in the goods passes to the customer upon delivery.

5. Damage in Transit or Installation

5.1. Any damage to products that is visible on delivery must be reported to Kingswood within 24 hours. For hidden damage, you must notify us as soon as reasonably possible. Where damage is confirmed to have occurred during transit or installation, Kingswood will replace the affected items free of charge.

6. Guarantees

6.1. Kingswood will repair or replace any defective product free of charge under the following conditions:

• 6.1.1. The defect results from faulty design, workmanship or materials.
• 6.1.2. The product has been used, maintained, and cleaned in accordance with Kingswood’s instructions and industry best practices.
• 6.1.3. The order has been paid for in full.
• 6.1.4. The goods have not been misused, altered, or tampered with.
  
  

6.2. Kingswood offers the following product guarantees:

6.3. A £75 call-out charge applies to inspections for issues that fall outside the terms of this guarantee. This charge will be waived if a legitimate product or installation fault is confirmed. 6.4. Guarantees do not cover wear and tear, accidental or wilful damage, or misuse. This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015.

7. Feedback and Resolution Procedure

7.1. We’re committed to delivering a positive experience and welcome the opportunity to resolve any concerns quickly and fairly.

7.2. To raise an issue, please email:
📧 info@kingswoodathome.co.uk

Include:

• Your full name
• Order number
• A brief description of the issue
• Relevant photos or supporting documents (if applicable)

7.3. We aim to acknowledge your email within 1 working day and respond fully within 3–5 working days. Complex issues may take longer, but we will keep you updated throughout.

7.4. Please note, to ensure proper records and fair handling, all complaints must be submitted in writing. We do not resolve product-related issues by phone.

7.5. If we cannot resolve your complaint to your satisfaction, we will provide details of independent Alternative Dispute Resolution (ADR) options.

8. Liability

8.1. Except in cases of death or personal injury caused by our negligence, Kingswood shall not be liable for any indirect, incidental, or consequential losses (including loss of profits or business). Our total liability in any case shall not exceed the total value of your contract with Kingswood.

8.2. This clause does not affect your statutory rights.

9. General Provisions

9.1. Failure by Kingswood to enforce any right under these terms shall not constitute a waiver of that right.

9.2. This contract is governed by the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the English courts.

10. Privacy Policy

10.1. Kingswood respects your privacy. We only use your personal information to process your order and to communicate with you about products, services, or offers we believe may be of interest.

10.2. Your details will never be shared with third parties except as required for fulfilment of your order or where we are legally obliged to do so. For more information, please see our full privacy policy on our website.